Are we there yet? Research in commercial spoken dialog systems

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TitleAre we there yet? Research in commercial spoken dialog systems
Publication TypeConference Paper
Year of Publication2009
AuthorsPieraccini, R, Suendermann D, Dayanidhi K, Liscombe J
Conference NameText, Speech and Dialogue
PublisherSpringer
Keywordslanguage understanding, multimodal interaction, rich phone applications, speech recognition, spoken dialog
Abstract

In this paper we discuss the recent evolution of spoken dialog systems in commercial deployments. Yet based on a simple finite state machine design paradigm, dialog systems reached today a higher level of complexity. The availability of massive amounts of data during deployment led to the development of continuous optimization strategy pushing the design and development of spoken dialog applications from an art to science. At the same time new methods for evaluating the subjective caller experience are available. Finally we describe the inevitable evolution for spoken dialog applications from speech only to multimodal interaction.

URLhttp://www.sinaidiagnostics.com/su/pdf/tsd2009.pdf